Frequently Asked Questions (FAQ)

Orders & Shipping

Where do you ship to?

We ship worldwide, including the US, UK, EU, and Africa. Shipping times and rates vary by destination.

How long does shipping take?

Domestic (US) orders typically arrive within 5–10 business days. International orders may take 10–21 business days depending on your location and customs processing.

How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number. You can use this to monitor your delivery status.

Do you offer express shipping?

Yes, expedited shipping options may be available at checkout depending on your location.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery for unworn, unwashed items in their original condition with tags attached. Please contact us at admin@jazron.com to initiate a return.

Can I exchange an item for a different size or color?

Yes! We're happy to help with exchanges. Please reach out to our team and we'll guide you through the process.

Who pays for return shipping?

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Sizing & Fit

How do I find my size?

Each product page includes a detailed size guide. We recommend measuring yourself and comparing to our size chart before ordering, as our African fashion pieces may differ from standard Western sizing.

Do your garments run true to size?

Sizing can vary by style. Please refer to the size guide on each product page for the most accurate fit information.

Products & Collections

What types of fabrics do you use?

We specialize in premium Ankara prints and other authentic African textiles. Our collections include boubou dresses, kaftans, head wraps, hijabs, abayas, and accessories crafted with quality and cultural authenticity in mind.

Are your products handmade?

Many of our pieces are crafted by skilled artisans and suppliers who specialize in African fashion. We are committed to supporting authentic craftsmanship.

Do you offer custom or made-to-order pieces?

Please contact us directly to inquire about custom orders or special requests.

Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, and other payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are processed through Shopify's secure, encrypted checkout.

Contact Us

How can I reach your customer support team?

You can email us at admin@jazron.com. We aim to respond within 1–2 business days.